Order before 22:00 on a working day and your order leaves our warehouse the same day. In the Netherlands you usually receive it the next working day. Everywhere else in Europe, delivery usually takes 1 to 2 working days. If a product is temporarily out of stock, it may take a little longer; you will find the expected delivery time on the product page.

Shipping is free on every order within the EU.

We ship with PostNL, DHL and DPD. We choose the fastest option for your address, so it is not possible to select a carrier yourself.

As soon as your order has been shipped, you will receive an email with a tracking link.

Contact us as soon as possible at support@goldengoods.eu. If your order has not been shipped yet, we will change the address for you.

Email us as soon as possible with your order number. If your order has not left our warehouse yet, we will adjust or cancel it. Already shipped? Then you can simply return it free of charge within 14 days after receipt.

You can return your purchase free of charge within 14 days after receiving it. Go to our returns portal, enter your order number and you will receive a free return label by email. Stick the label on the package and drop it off at a service point. Read more on our Returns & Refunds page.

Yes. You may try the product the way you would in a store. Please return it complete, with all accessories, in its original packaging, and make sure it is clean: no hair left behind and no other signs of use. If the product or packaging shows more use or damage than needed to try it, we may deduct the loss in value from your refund.

We usually process your return within one week after we receive it, and refund the amount within three working days after that. Paid with Klarna? Then your payment obligation is cancelled.

Every Golden Goods product comes with a 2 year warranty, starting on the day of delivery.

Damage caused by dropping the product, incorrect use, not following the manual, or repairs by third parties are not covered.

Email support@goldengoods.eu with your order number, a short description of the problem and, if possible, a photo or video. We will get back to you within 24 hours on working days and repair or replace your product free of charge. Read more on our Warranty page.

Yes. Thanks to the adjustable temperature settings, all our airstylers, brushes and straighteners work for every hair type. For fine or damaged hair we recommend a lower temperature. For thick or coarse hair you can use a higher temperature for the best result.

You will find the exact contents under "What's in the box" on every product page. Most of our tools come with a manual and two Golden Goods hair clips.

You can pay with iDEAL | Wero, Bancontact, Klarna, Visa, Mastercard, American Express, Maestro, Apple Pay and PayPal. Depending on your country, local methods such as BLIK or MobilePay are also available at checkout.

Yes, with Klarna you can pay after you have received your order. Klarna's conditions apply.