Questions about your order, a product or your warranty? We are happy to help. Send us a message using the form below or email us at support@goldengoods.eu. We reply within 24 hours on working days.

Want to return something? You can arrange your return yourself in a few minutes via our returns portal. All you need is your order number.

Company details

Golden Goods B.V.
Keizersgracht 452
1016 GD Amsterdam
The Netherlands

Chamber of Commerce (KvK): 97327654
VAT: NL868004364B01
Email: support@goldengoods.eu

Please note: this is our registered office, not a return address. Returns are arranged via the returns portal.

Frequently Asked Questions

Are the Golden Goods products suitable for every hair type?

Thanks to the adjustable temperature options, all our multi-stylers, brushes and straighteners are suitable for every hair type.

For thin and damaged hair, we recommend using a lower temperature to prevent further damage.

For thicker hair, higher temperatures can be used for optimal styling results.
How many years of warranty do I have?

In addition to the 14-day cooling-off period in which you can return your purchase, we also offer a two-year legal warranty. If your Airstyler breaks down, you can send us an email.

We will process your request and make a decision within 24 hours and inform you of the outcome.


Customer service is our top priority. We are always here for you if you have problems with your Airstyler or other questions. Do you have a defect in your hot air brush?

Please feel free to contact us by sending a message via the website or sending an email to info@goldengoods.eu . We will be happy to help you.
I want to return my order, how do I do this?

If you are not satisfied, you can return the product within 14 days after the order date. As soon as we receive the Airstyler in good condition, we will refund the amount or your Klarna payment obligation will expire.

You can return via this link: Return link
How many days delivery time?

Ordered before 22:59 on Sunday through Friday , delivered the next day.

Ordered on Saturday, delivered on Monday.