Returns & Refunds
30 days to change your mind
Niet tevreden met je aankoop? Je kunt hem binnen 30 dagen na ontvangst retourneren, zonder opgaaf van reden. De retourverzending is voor eigen rekening (zie het overzicht hieronder).
How to return
- Go to our returns portal and enter your order number and email address.
- Je kunt voor €15 een retourlabel bestellen, of het pakket zelf terugsturen (met tracking).
- Pack the product securely, stick the label on the package and drop it off at a service point within 14 days after registering your return.
| Land | Verzending | Retour |
|---|---|---|
| Nederland, België, Duitsland | Gratis | Gratis |
| Frankrijk | €4,95 (gratis vanaf €80) | Gratis |
| Oostenrijk | €4,95 (gratis vanaf €80) | Eigen kosten, retourlabel €15 |
| Alle andere landen | €20 | Eigen kosten, retourlabel €15 |
Condition of the product
You may try the product the way you would in a store. Please return it complete, with all accessories, in its original packaging.
Before you send it back, make sure the product is clean: no hair left behind (check the brushes, attachments and air filter) and no other signs of use.
If the product or packaging shows more use or damage than needed to try it, we may deduct the loss in value from your refund. So please handle the product with care and pack it well.
Your refund
We usually process your return within one week after we receive it, and refund the amount within three working days after that, using the same payment method you used for your order. Paid with Klarna? Then your payment obligation is cancelled. In any case you will receive your refund no later than 14 days after you have notified us of your return. We may wait with the refund until we have received the product back.
Received a defective or wrong product?
Please do not use the returns portal, but email support@goldengoods.eu with your order number and a photo or video. We will sort it out for you as quickly as possible. See also our Warranty page.
Withdrawal form
You can also notify us of your return by email to support@goldengoods.eu, for example using this text:
To Golden Goods B.V., Keizersgracht 452, 1016 GD Amsterdam, support@goldengoods.eu. I hereby give notice that I withdraw from my contract for the purchase of the following product(s): [product]. Ordered on / received on: [date]. Order number: [number]. Name: [name]. Address: [address]. Date: [date].
